Changing Customer in open workorder

Hi,

I am new to Met Team, and have been running with a migrated data base from Met Track.  Some of the fields populated correctly, but I need t edit the customer in the open work orders we have. It is "blued" out so I cannot change it. Is there another screen I need to change to have this populate correctly or is it set in stone, correct or not when he work order is opened?

 

Thanks
Kara

Groups:

Comments

dolson2

Hi Kara, Customer information

Hi Kara, Customer information is managed through the Facility option. Go to Maintenance -> Facitlities. Use the Find screen to find the customer data you need to change. Once the screen appears you will be able to edit.

 

1437052425

yes I can edit Facilities,

yes I can edit Facilities, however on my workorder, the customer is too high a level. I need the child of the facility as the customer, is there a way to select the customer?